We are very sorry to announce our decision to cancel the performance of Dumb Type’s new work, 2020, which was going to be presented as part of KYOTO STEAM – International Arts x Science Festival 2020 on 28th and 29th March 2020, considering the current situation of COVID-19, as well as the health and safety of the audience members, performers and others involved in this performance. Our sincere apologies go to everyone who have been looking forward to this performance.
We will refund the tickets from Wednesday 1st April at ticket agencies and at theatre box offices. Please visit the related websites or call to make your inquiry.
We apologize once again to all the audience members, performers and others involved in this performance and would appreciate your understanding towards our decision.
Monday 23rd March 2020
KYOTO STEAM – International Arts × Science Festival – Executive Committee
■For details of the performance: https://rohmtheatrekyoto.jp/event/54320/
Please read the following information regarding the refund.
Duration of the refund: Wednesday 1st April – Monday 30th April 2020
■ If you have purchased your tickets at ROHM Theatre Kyoto or Kyoto Concert Hall, either online, by phone calls or in person at the box offices:
We will refund the ticket costs, payment fees, ticket issuing fees, delivery costs and postal costs for returning the tickets.
*The refund will be made by bank-transfer. No refund will be made at the box offices.
Your postal address is already registered:
1. We will send you the refund form. Please fill in the form and return it (and your tickets if they are already being issued) to ROHM Theatre Kyoto at the following address by special recorded mail.
Address: ROHM Theatre Kyoto, 13 Okazakisaishoji-cho, Sakyo-ku, Kyoto City 606-8342
2. We will make the payment after receiving the form and the purchased tickets.
* Please use the special recorded mail. Please note that, if you use the ordinary mail service and the postal accidents occur, we will not be able to make the refund.
Your postal address is not registered:
We will call you or send you an e-mail to ask your postal address to which we will sed the form. After receiving the form from us, please follow the procedures indicated above.
■ If you have purchased your tickets at Ticket Pia or e+:
The refund will be made by each ticket agency and the methods of returning tickets and payment may differ according the policy of each ticket agency. Please visit the relevant websites or call the ticket agencies.
Ticket Pia
http://t.pia.jp/guide/refund.jsp
Telephone no.: 0570-02-9111（From 10:00 to 18:00）
e+
https://eplus.jp/sf/refund1
Telephone no.: 0570-06-9911（From 10:00 to 18:00）
◆For inquiry about the refund
ROHM Theatre Kyoto
Telephone no.: 075-771-6051 (From 9:00 to 17:30)
